Shipping and returns, made clear.

Ulstraw serves retail, wholesale, and partnership inquiries across different markets. Shipping options, lead times, minimum order quantities, and available carriers may vary by destination and order type.

Final shipping terms are confirmed during the order process or directly with an authorized distributor, retailer, or Ulstraw representative.

A website inquiry does not guarantee stock or shipment. Orders are confirmed only after product availability, destination, commercial terms, and payment details have been agreed in writing.

Please inspect packages when they arrive. If an item is damaged, incomplete, or different from what was confirmed, contact us as soon as possible with your order details and clear photos.

For direct Ulstraw orders, we recommend contacting us within 7 days of delivery so the issue can be reviewed promptly.

Returns are reviewed case by case and may depend on product condition, market regulations, distributor policy, and the type of order.

Because fire-starting products are safety-sensitive, used, opened, or improperly stored products are generally not eligible for return unless a verified defect applies.

For shipping or return questions, email contact@ulstraw.com with your name, order reference if available, destination, and a short description of the issue.